Shipping & Refund Policy
Last Updated: October 06, 2026
Shipping Information
Processing Time
Orders are processed within 1–3 business days (Monday–Friday). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (orders placed before 12:00 PM local time)
Delivery times are estimates and may vary due to carrier delays or customs clearance.
Shipping Charges
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be offered for orders above a certain amount (see promotions).
International Shipping
We ship to many countries worldwide. International customers are responsible for any customs duties, taxes, or import fees. Please check your local regulations regarding the import of research chemicals.
Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. You can also track your order on our Track Order page.
Refund & Return Policy
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund after verifying the issue. Provide clear photos of the damage and your order number.
Incorrect Orders
If you receive an incorrect item, notify us within 5 days. We will send you the correct product or issue a refund for the missing item.
Returns for Other Reasons
Due to the nature of research chemicals, we generally do not accept returns for change of mind or buyer’s remorse. However, we may consider returns on a case-by-case basis. Return requests must be made within 14 days of receipt, and the product must be unopened and in its original packaging. Return shipping costs are the buyer’s responsibility.
Refund Process
Approved refunds will be processed within 7–10 business days to the original payment method. You will receive a confirmation email once the refund is issued.
Non-Refundable Items
- Products that have been opened or used
- Custom or special-order items
- Products purchased more than 30 days ago
Chargebacks
If you file a chargeback without first contacting us to resolve the issue, we may suspend your account and take legal action to recover any losses.
Contact Us
For any questions about shipping or refunds, please reach out to our support team:
Email: peptideelite5@gmail.com
Phone: +1 (971) 340-3597